Last Updated: September 14, 2026
These Terms of Service (“Terms”) govern access to and use of Prolytics Connect (“Connect” or the “Service”), a managed data integration service provided by Prolytics Consulting Group Inc. (“Prolytics,” “we,” “us,” or “our”).
These Terms apply to organizations and their authorized users that access or use Prolytics Connect. The specific services provided to a customer may also be governed by a Master Services Agreement (“MSA”), Statement of Work (“SOW”), order form, Service Level Agreement (“SLA”), Data Processing Agreement (“DPA”), or other written agreement with Prolytics.
If there is a conflict between these Terms and a separately executed agreement between Prolytics and a customer, the executed agreement will control.
Prolytics Connect is a managed data integration service designed to connect authorized customer business systems with financial planning, reporting, analytics, Corporate Performance Management (“CPM”), and other approved platforms.
Depending on the customer configuration, Connect may provide services including data ingestion, transformation, mapping, validation, scheduling, monitoring, and delivery of data between authorized systems.
The specific systems, data, integrations, refresh schedules, hosting arrangements, and services provided to each customer are defined in the applicable customer agreement or solution design.
Customers may use Connect only for their authorized business purposes and in accordance with these Terms and applicable agreements.
Customers must have the necessary rights and authority to permit Prolytics to access systems and process data made available through Connect.
Customers and users may not use Connect to:
Prolytics may restrict or suspend access where reasonably necessary to address a material security risk or violation of these Terms.
Customers retain all ownership rights in data provided to or processed through Connect (“Customer Data”).
The customer authorizes Prolytics to access, receive, transmit, transform, store, and otherwise process Customer Data only as reasonably necessary to provide, maintain, secure, and support the Service and as otherwise permitted by the applicable customer agreement.
Prolytics does not acquire ownership of Customer Data through the provision of Connect.
Prolytics maintains administrative, technical, and organizational safeguards designed to protect Customer Data and the systems used to provide Connect.
Connect may utilize Microsoft Azure, Microsoft Fabric, and other approved technology providers to provide the Service.
Prolytics applies access controls and other security measures appropriate to the applicable deployment and service configuration.
Customers remain responsible for the security of their own systems, accounts, users, credentials, and configurations.
Personal information processed through Connect will be handled in accordance with applicable privacy requirements and any applicable DPA or other written agreement between Prolytics and the customer.
Connect may integrate with third-party applications, APIs, databases, cloud services, file-transfer services, and other technology platforms selected or authorized by the customer.
The availability and functionality of these third-party services are outside Prolytics’ control.
Prolytics is not responsible for interruptions, changes, API limitations, outages, data-quality issues, or other failures caused by third-party systems outside Prolytics’ reasonable control.
Customers are responsible for maintaining any licenses, subscriptions, permissions, and third-party agreements required for Connect to access their systems.
Customers should notify Prolytics of material changes to systems integrated with Connect that could affect operation of the Service, including:
Additional configuration or development required because of customer or third-party system changes may be subject to the applicable customer agreement.
Prolytics will use commercially reasonable efforts to maintain the availability and operation of Connect.
The Service may occasionally be unavailable because of maintenance, upgrades, third-party outages, security events, or circumstances outside Prolytics’ reasonable control.
Any specific uptime commitments, service levels, response times, or service credits will be governed exclusively by an applicable SLA or other written customer agreement.
Prolytics provides support for Connect in accordance with the applicable customer agreement.
Customers should report integration failures, unexpected results, access issues, or suspected security incidents through their designated Prolytics support or managed services contact.
Prolytics may require reasonable information from the customer to investigate and resolve an issue.
Prolytics and its licensors retain all rights, title, and interest in Connect and its underlying technology, methodologies, documentation, connectors, configurations, templates, processes, and other intellectual property owned or developed by Prolytics.
These Terms do not transfer ownership of Prolytics intellectual property to the customer.
Customers retain ownership of their Customer Data and customer-owned intellectual property.
Fees and payment terms for Connect are established in the applicable SOW, order form, subscription agreement, MSA, or other written agreement between Prolytics and the customer.
Prolytics may temporarily suspend access to Connect where reasonably necessary to:
Where reasonably practicable, Prolytics will work with the customer to address the underlying issue.
Termination rights, data-return requirements, and post-termination obligations are governed by the applicable customer agreement.
Except for warranties expressly provided in a written agreement between Prolytics and the customer, Connect is provided on an “as available” basis to the maximum extent permitted by applicable law.
Prolytics does not warrant that Connect will operate without interruption or error or that third-party systems integrated with Connect will remain available or unchanged.
To the maximum extent permitted by applicable law, Prolytics will not be liable under these Terms for indirect, incidental, special, exemplary, punitive, or consequential damages, including loss of profits, revenue, goodwill, or business opportunity.
Where the customer and Prolytics have entered into an MSA, SOW, order form, or other written agreement containing limitations of liability, the liability provisions of that agreement will govern.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
Unless otherwise specified in an applicable written customer agreement, these Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles.
These Terms establish general conditions for the use of Prolytics Connect.
If Prolytics and a customer have entered into an MSA, SOW, order form, SLA, DPA, or other written agreement governing Connect, the applicable executed agreement will control to the extent of any conflict or inconsistency with these Terms.
Prolytics may update these Terms periodically to reflect changes to Connect, Prolytics’ business practices, or applicable legal and regulatory requirements.
The “Last Updated” date at the top of these Terms identifies the most recent revision.
Material changes will be communicated through reasonable means where appropriate.
Questions regarding these Terms or Prolytics Connect may be directed to:
Prolytics Consulting Group
Website: www.prolyticsconnect.com
